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On March 7, 2018 we contacted Pathlight Management to inform them that our refrigerator had stop working as it did a few months ago. A technician was dispatched and came to our house the same night and notified Pathlight that the fridge needed to be replaced.

We followed up with Pathlight on March 8th and was told that we needed to wait for an approval for a new fridge, in the meantime our fridge and freezer was full of food and defrosting as we awaited a response from Pathlight. On Monday March 11th I followed up again with Pathlight and was told that we should have a new fridge by Tuesday March 12th. It is now March 14th and I followed up AGAIN and was told that the new refrigerator still has not been approved, nor has any action, and we still have no refrigerator. We have 3 children and have had to eat out or eat non perishable foods for the last week.

Since we have moved into this property, we have had numerous situations. When we moved in, we were given a checklist of things that were done, which was never verified nor approved by us. All our rooms light switches do not work, and they told us that it was not important to have them working, the checklist also stated that we had fire extinguisher which we have never seen one yet. In the summer of 2018, our air conditioner went out while it was 95 degrees outside, and the repair company told Pathlight we needed a new unit, and again, they continued to โ€œget quotesโ€ on repairs or replacements which took for us to follow up multiple times again in order to get some parts replaced, which only led to at least 5 other situations that the air conditioner stopped working and something else needed to be replaced.

In 2018 our shower faucet stopped working. When we called the Pathlight, we were told to turn off the main water and that it was not an emergency to come out and see what the issue was, within 24 hours the pipe busted, and we had water flooding into the streets. Pathlight continues to receive their rent money from us when due and not a day later.

This company has proved to be completely incompetent and could care less about their tenants. We will be filing up with an attorney to take this to a higher level.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Pathlight Property Management Cons: Serivice and concerns of safe environment for my family, Lack of communication, Safe environment, Made up charges to get more money, Healthy environment.

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Guest

Same exact problems!!! No heat for 3 weeks.

No water due to Water main. Took 3 weeks to fix. No AC in Aug. 3 weeks to fix.

Broken dishwasher 3 weeks for new one then they leave it no install because electrical yo old dishwasher is bad.

Now waiting for electrician on to 4 weeks to fix a dishwasher. This company is horrible and needs to be sued NOW

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